Effective Date: September 30, 2026
BrandFelt Activation stands behind the quality of our products and services. Because we deliver digital products, live programming, and professional services, our policy differs by category. Please review the section that applies to your purchase.
Digital Products, Toolkits, and Downloads
All sales of digital products are final. Because these products are delivered instantly and cannot be returned once accessed, we do not offer refunds or exchanges.
Before purchasing, please review the product description, format, and included materials carefully. If you have questions about whether a product fits your needs, contact us at info@brandfeltactivation.com before you buy and we will help you decide.
Technical issues. If a file fails to download, arrives corrupted, or does not match its description, contact us within 14 days of purchase at info@brandfeltactivation.com. We will repair the file, provide a replacement, or issue a refund if we cannot deliver a working product.
Duplicate purchases. If you are charged twice for the same product in error, notify us within 30 days and we will refund the duplicate charge.
Events, Workshops, and Programs
Cancellation by you
- 30 or more days before the event: full refund, less a [XX] percent administrative fee
- 15 to 29 days before the event: 50 percent refund
- 14 days or fewer before the event: no refund
Registrations may be transferred to another individual at no charge up to [XX] days before the event. Send transfer requests to info@brandfeltactivation.com with the original registrant name and the new attendee details.
Cancellation or postponement by BrandFelt Activation
If we cancel an event, you may choose a full refund or a credit toward a future program. If we postpone an event, your registration transfers automatically to the new date. If you cannot attend the rescheduled date, you may request a full refund within [XX] days of the announcement.
Format changes. If an in person event shifts to a virtual format due to circumstances beyond our control, registrations transfer to the virtual program. Refunds in this circumstance are handled case by case.
BrandFelt Activation is not responsible for travel, lodging, or other expenses incurred in connection with an event.
Consulting and Professional Services
Consulting engagements are governed by the executed agreement or statement of work between BrandFelt Activation and the client. Where that agreement addresses cancellation, termination, or refunds, its terms control over this policy.
In the absence of conflicting contract terms:
- Deposits and retainers are non-refundable. They reserve capacity on our calendar and cover discovery, planning, and strategy work initiated at the start of an engagement.
- Cancellation before work begins. If you cancel before any work has commenced, we will refund all amounts paid beyond the deposit.
- Cancellation after work begins. Fees are earned as work is performed. Upon written notice of cancellation, you remain responsible for all work completed and all non-recoverable costs, deposits, and third party commitments made on your behalf as of the notice date. Any remaining prepaid balance will be refunded.
- Third party costs. Payments made to venues, vendors, production partners, talent, or suppliers on your behalf are subject to those parties’ own cancellation terms and are generally non-refundable.
- Postponement. Engagements may be paused once for up to [XX] days without penalty, subject to availability when work resumes.
Written notice of cancellation must be sent to info@brandfeltactivation.com and is effective on the date received.
Physical Products and Merchandise
If we offer physical goods, unused items in original condition may be returned within 30 days of delivery for a refund of the purchase price, less shipping. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or incorrect items should be reported within 7 days of delivery with photographs so we can arrange a replacement or refund at no cost to you.
Custom, personalized, and made to order items are not eligible for return.
How Refunds Are Issued
Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the credit to appear, depending on your financial institution. Transaction and processing fees may be deducted where permitted.
Chargebacks
If you believe a charge is in error, please contact us first. We will work to resolve the issue directly. Filing a chargeback without contacting us may delay resolution and may result in suspension of access to purchased products or services.
Governing Law
This policy is governed by the laws of the State of Georgia and is incorporated into our Terms of Use. Where an executed client agreement or statement of work addresses the same subject matter, that agreement controls.
Questions
For any question about a purchase, cancellation, or refund, reach us at:
BrandFelt Activation info@brandfeltactivation.com